Complaints

If you have a complaint, concern, or suggestion, please contact our complaints team by emailing syheartlandsicb.hmpfeedback@nhs.net. Alternatively, you can contact the practice by telephone on 01483 761100.

We aim to manage all complaints in a timely, fair, and respectful manner. We will acknowledge your complaint as soon as reasonably possible and will review each matter on a case-by-case basis before responding appropriately.

Where possible, we prefer to resolve complaints directly with you through our in-house complaints process, as this allows us to understand your concerns fully and work with you to resolve any issues.