NHS England Patient List Validation – Text Message Response Option

NHS England is launching a pilot to support patient list maintenance by introducing text messaging as an additional way for patients to respond to patient list validation communications.

This provides an option for patients with limited digital access and aims to reduce general practice queries and associated workload.

Using the number provided in their initial NHS England communication, patients can text HERE or GONE, together with their NHS number and unique code.

Please note: This number ends in 1513 and will never be used for initial outbound contact with patients.

We would like to reassure patients that this is a legitimate way to respond as part of the NHS England patient list validation process.

Published on 4 November 2026